At SydWest Multicultural Services, we develop systems that ensure you maintain maximum possible control over your personal data while fostering the growth of a more interactive environment. Below are the policies we use for protecting the information you provide during a visit to our website.

Feedback and Request Forms

In a few areas on our website, we ask you to provide information that will enable us to enhance your site visit or follow-up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

  1. request information through online forms
  2. provide feedback
  3. enquire about possible employment and/or volunteering positions

In each of the instances above, we ask for your name, email address and other appropriate personal information that would be needed to register for and/or respond to your request or enquiry. SydWest Multicultural Services is not obligated to respond. In the case of newsletters or mailing lists, you will be able to “unsubscribe” to these mailings at any time.

The information you provide will be kept confidential and will be used only to support your relationship with SydWest Multicultural Services Inc. Information regarding you or your request and/or enquiry will not be revealed or disclosed to any outside organisation.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.


At SydWest Multicultural Services, we may use “cookies” to measure traffic patterns, to determine which areas of our website have been visited. We use this to research our users’ requests so that we can improve our information of services on the website. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, check users movements, and gather broad demographic information. We use this information to maintain, secure and improve our websites and to enhance your experience when using them.

We also use a range of tools provided by third parties, including Google Analytics, to collect or view website traffic information. These sites have their own privacy policies. In relation to Google Analytics you can opt out of the collection of this information using the Google Analytics Opt-out Browser Add-on.


Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Social Networking Services

We use social networking services such as Facebook and YouTube to communicate with the public about our services and activities. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you. These sites have their own privacy policies.

E-mail Lists

We collect your e-mail and, if you provide it, other contact details when you subscribe to our email lists. We only use this information for the purpose of sending you SydWest newsletter, invitation to various functions and events, updates about SydWest services and activities and to administer the e-mail lists.

Contacting us

If you have any questions about this privacy policy, any concerns or a complaint regarding the handling and management of your privacy or a possible breach of your privacy, please contact our office using the details set out below.

We will treat your requests or complaints confidentially. Our representative will contact you within 10 working days after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner. pdfClick here to view the full document.

Our office contact details are:

SydWest Multicultural Services
PO Box 869 Blacktown NSW 2148
Ph: 02 9621 6633
E-mail: write “privacy” in the subject line).